Frequently Asked Questions (FAQ)

1. What is MushBuzz?

MushBuzz is an online store specializing in mushroom-shaped fridge magnets. Our magnets are made from resin clay, handcrafted by skilled artisans, with each piece being unique, creative, and full of detail. We offer beautifully crafted mushroom-shaped magnets that combine nature and art, perfect for customers who love personalized home decor.

2. How can I purchase products?

Simply browse our product pages, choose your favorite items, click "Add to Cart," and follow the instructions to complete the checkout process. We provide a simple and convenient shopping experience to help you easily select your favorite mushroom fridge magnets.

3. What payment methods do you accept?

Currently, we only accept PayPal as a payment method. With PayPal, you can make secure and easy payments, while also benefiting from PayPal's buyer protection service, ensuring your transactions are safe.

4. What is your shipping policy?

We offer global shipping. Shipping costs depend on your delivery address and the chosen shipping method. Domestic orders generally take 3-7 business days, while international orders take 7-12 business days for delivery. All orders will be provided with a tracking number, so you can track the status of your package at any time.

5. How can I track my order?

Once your order has shipped, we will send you an email with a tracking number. You can use this number to check the latest status of your package on our shipping partner's website.

6. What if I receive a damaged product?

If you receive a damaged product, please contact our customer service team within 7 days of receiving the item. We will provide a return or exchange service to ensure you are satisfied with the solution.

7. How can I return or exchange a product?

We offer a 30-day unconditional return and exchange policy. Please ensure the product is unused and in its original packaging. If you need to return or exchange an item, please contact our customer service at support@mushbuzz.com, and we will provide detailed instructions on the return process.

8. How can I contact customer service?

You can contact us through the following methods:

Email: support@mushbuzz.com

Social media: Leave a message on our Instagram or Facebook pages

Our customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time).

9. Do you offer gift wrapping services?

Yes, we offer gift wrapping services. You can select this option during checkout, and we will carefully wrap your gift for you.

10. Do you have a membership program or discount coupons?

We regularly run promotional activities and offer exclusive discounts to members. You can subscribe to our newsletter or follow us on social media to receive the latest offers.

11. How do I ensure that my shopping experience at MushBuzz is secure?

Your privacy and security are very important to us. We use SSL encryption technology to protect your personal and payment information. All payment processes are strictly encrypted, ensuring your transactions are safe and secure.

12. What if I have special customization requests?

We are happy to offer personalized customization services. Please contact us via email with your customization requirements, and we will do our best to provide the best solution for you.